Key Use Cases
The business is an Australian real estate print and marketing supplier that provides signboards, brochures, printing materials, and related marketing products primarily to buyers’ agents, real estate agencies, and individual customers.
As the business continued growing, the team started receiving a large volume of inbound calls every day related to product enquiries, delivery updates, installations, support requests, and order tracking.
To improve customer handling and reduce pressure on the support team, the business implemented an AI-powered inbound voice agent to act as the first line of customer support.
Before implementing the AI system, the business relied on a dedicated offshore support team based in the Philippines to manually handle all inbound calls and customer queries.
Key Challenges Included:
Customers frequently called regarding product information, delivery timelines, installation support, service availability by location, order status updates, damaged or broken signboards, and general support enquiries. Handling these manually created operational inefficiencies and affected the overall customer experience.
The business implemented a fully customised AI inbound support system. The AI voice agent now acts as the first line of customer support and is capable of handling multiple calls simultaneously in real time, 24 hours a day.
Key Capabilities of the System:
The AI inbound voice agent answers common questions instantly at the first point of contact, keeping response times fast and support teams free for work that genuinely needs them. Repetitive call volume never reaches the team.
Every purchase enquiry gets the right attention as the AI inbound voice agent catches intent early, collects all required details and prepares everything before the sales team joins. No lead slips through due to a missed or mishandled call.
From damaged signboards to service complaints, the AIrecognises existing customer issues instantly and directs them to the right team without any manual triage. Sales and support stay clearly separated so nothing falls into the wrong queue.
Without putting a single customer on hold, the AI inbound voice agent connects directly to the CRM, pulls live order data and shares accurate updates on the spot. No staff member needs to touch the system manually for a routine status check.
Once the call ends, the AI voice agent immediately sends confirmations and updates to customers without any staff involvement. Consistent written communication goes out automatically at any call volume.
The AI inbound voice agent brought structure and consistency to the real estate marketing supplier’s customer handling process, enabling the team to manage high call volumes reliably at scale without increasing manual effort.
Key Achievements
“We were spending a huge amount of time on calls that followed the same pattern every day. The AI handles those automatically now, and our team only steps in when it genuinely matters. The order status feature alone saved us hours every week. Customers get answers during the call without anyone having to check the system manually.”
Real Estate Marketing Supplier, Australia
If your team is fielding repeated calls about orders and deliveries, Callease AI can automate every interaction and deliver live answers without anyone touching the CRM.
See how Callease AI fits into your workflow.
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