Eliminating Lead Delays with Real-Time Booking Automation

Callease AI was directly integrated with Facebook lead forms and ServiceM8, creating a single connected workflow for lead follow-up and booking.

Outbound calling:

• When a Facebook lead is submitted, the Callease AI outbound calling agent automatically places a call within 15 minutes
• The call confirms service interest and booking intent
• Appointments are created directly inside ServiceM8 , followed by SMS and Email touch ups

Inbound handling (same bot):

• If a lead misses the outbound call and calls back later,
• The same AI assistant  answers the inbound call
• It has contextual awareness of the earlier lead and call attempt
• The conversation continues naturally without restarting the process

This ensured no lead was lost due to missed calls or timing gaps.