AI-powered phone calls are changing the way businesses interact with customers. Whether it’s scheduling appointments, answering questions, or handling inbound and outbound calls, an AI phone call platform like Callease can help businesses streamline communication, save time, and improve customer interactions. But to make these AI calls sound natural and engaging, you need to write quality prompts that mimic a natural conversation experience.
Prompts are the backbone of any AI phone agent. These scripts or instructions guide AI voice agents in real-time, ensuring that customer engagement feels authentic. Poorly written prompts can make interactions feel robotic, but well-crafted ones can provide a smooth and human-like experience. Let’s understand how AI phone agents helps businesses.
How AI Phone Agents Improve Call Volume and Customer Engagement
Managing high call volume efficiently is a challenge for businesses, especially when handling inbound and outbound calls. With an AI phone call platform, companies can automate interactions while maintaining a natural conversation experience. A customisable AI voice agent ensures customer interactions feel engaging and professional, reducing the workload on human agents.
AI-powered phone agents streamline tasks like schedule appointments, qualify leads, and provide company information instantly. This helps businesses, from small businesses to large enterprises, improve their customer experience while ensuring every phone call is handled efficiently.
A key feature is voice cloning, which enables companies to use their own voice for personalisation. Combined with no-code tools, businesses can create automations that fit their specific business needs, allowing AI to answer questions, manage queries, and offer detailed information in real time.
By reducing human intervention, AI-driven voice agents allow businesses to focus on more critical tasks. Whether it’s a sales team looking for more leads or a support team managing inquiries, AI ensures seamless customer engagement. With flexible deployment options, businesses can integrate AI into their process, ensuring a balance between automation and human touch.
AI-Powered Calls for Lead Qualification and Proactive Outreach
For businesses aiming to improve lead qualification, AI-driven phone calls provide an edge. AI voice agents engage customers with well-crafted quality prompts, addressing pain points and guiding conversations effectively. This helps businesses increase customer engagement while ensuring smooth interactions.
AI-powered phone agents can identify potential leads through proactive outreach, using example dialogues to personalise calls. By integrating voice tech and latest technology, businesses can streamline communication, making outbound calls more effective.
Another advantage is compliance with relevant regulations, ensuring AI-driven customer interactions remain professional. Companies can also provide templates to ensure AI follows industry standards while assisting in schedule appointments and managing appointment time effectively.
With free demo options available, businesses can test AI’s ability to connect with customers and improve response rates. Whether it’s a support team handling FAQs or a sales team closing deals, AI-powered phone calls enhance customer experiences without overburdening staff.
By leveraging AI for cold calling, data processing, and managing outbound efforts, businesses can save time while optimising their conversation strategy for better results.
Tips to Create AI Call Prompts
Here are 11 tips to create AI call prompts that make voice AI agents sound as natural as a human agent, improving your call volume and increasing lead qualification.
1. Start with a Warm and Personalised Greeting
Why it matters:
The opening line sets the tone for the call. A friendly greeting makes customer interactions more engaging and sets a positive atmosphere.
How to do it:
Use the recipient’s name whenever possible. CRM data helps personalise inbound and outbound calls.
Avoid generic phrases like, “This is an automated call.” Instead, go for, “Hi, this is Sarah from Baycity. How are you today?”
Add politeness and warmth to sound more natural.
Example:
“Hi [Customer’s Name], this is Jack from Callease. I hope you’re doing well today. I’m calling to share some information that might help with your business needs.”
2. Use Natural Language and Avoid Jargon
Why it matters:
A robotic tone can ruin the customer experience. Conversational language makes the interaction more engaging.
How to do it:
Write AI call prompts in everyday language and avoid technical jargon.
Use contractions like “I’m” instead of “I am” to create a natural conversation experience.
Keep sentences simple and direct.
Example:
Instead of: “This call is initiated to discuss potential opportunities for your property.”
Say: “I wanted to check if you’ve thought about selling your property recently.”
3. Add Context and Purpose Early On
Why it matters:
People stay engaged when they understand why they’re receiving a phone call.
How to do it:
Clearly state why the AI phone agent is calling.
Be concise and avoid unnecessary details.
Example:
“John Smith asked me to reach out about some great property sales in your neighborhood. Do you have a moment to chat?”
4. Incorporate Empathy in the Script
Why it matters:
A robotic AI voice agent can feel cold and transactional. Adding empathy makes interactions more human.
How to do it:
Acknowledge customer pain points and show understanding.
Use phrases that sound thoughtful and considerate.
Example:
“I understand you might be busy right now, but I wanted to quickly share an opportunity that might benefit your business.”
5. Use Open-Ended Questions to Encourage Conversation
Why it matters:
Open-ended questions make the conversation feel interactive and give the recipient a chance to share their thoughts.
How to do it:
Avoid yes/no questions and instead frame queries to invite longer responses.
Use prompts that start with “What,” “How,” or “Why.”
Example:
Instead of asking, “Are you interested in selling your property?” say, “What would it take for you to consider selling your property in the near future?”
6. Plan for Common Customer Responses
Why it matters:
Anticipating customer responses ensures that the AI agent can handle various scenarios smoothly, whether it’s an objection, a question, or an agreement.
How to do it:
Create a list of common responses based on past interactions and train the AI to handle them effectively.
Use follow-up prompts to keep the conversation going.
Example:
If the customer says, “I’m not looking to sell right now,” the AI can respond with, “That’s completely fine. Would you like a free market evaluation to know your property’s current value?”
7. Keep the Script Flexible with Conditional Logic
Why it matters:
Conversations don’t follow a linear path, especially in real-time. AI needs flexibility to adapt to different responses.
How to do it:
Write prompts with conditional branches based on customer reactions.
Include clear instructions for the AI to loop back to the main purpose if the conversation goes off track.
Example:
“If the customer expresses interest in selling, move to the next prompt. If not, offer a free property evaluation or property management services.”
8. Use Positive Language Throughout
Why it matters:
Positive language creates a good impression and keeps the recipient engaged. It also makes the conversation feel encouraging rather than transactional.
How to do it:
Avoid negative or apologetic phrases like “I’m sorry to bother you.”
Use uplifting language to frame your message positively.
Example:
Instead of saying, “I know this might not be the right time,” say, “I thought this would be a great time to share some exciting opportunities.”
9. Include Pauses to Mimic Human Conversations
Why it matters:
Human conversations naturally have pauses, which give the listener time to process information. Including these pauses makes AI calls feel more authentic.
How to do it:
Write prompts with built-in pauses to allow the recipient to respond.
Avoid rushing through the script; pace the conversation naturally.
Example:
After introducing yourself, pause briefly before moving to the purpose of the call:
“Hi, this is Jack from Baycity Estate Agents… [Pause]… Recently, some properties in your neighbourhood have been sold at fantastic prices.”
10. Emphasise the Value for the Customer
Why it matters:
Highlighting what’s in it for the customer increases the chances of engagement. People are more likely to listen when they see a clear benefit.
How to do it:
Frame prompts to focus on customer benefits, such as saving time, money, or effort.
Use language that shows how the service or offer can solve their problem or add value.
Example:
“We’re offering a free market evaluation of your property. It’s a quick and easy way to stay updated on its current value and explore potential opportunities.”
11. End with a Polite and Open Invitation
Why it matters:
A courteous closing leaves a positive impression, even if the recipient declines the offer. It also keeps the door open for future conversations.
How to do it:
Thank the recipient for their time, regardless of the outcome.
Offer them a way to reach out later if they change their mind.
Example:
“Thank you for taking the time to chat with me. If you ever consider selling or would like a free market evaluation, feel free to reach out. Have a great day!”
Wrapping Up: The Art of Crafting Human-Like AI Calls
Crafting amazing AI call prompts for AI phone calls for different industry is both an art and a science. By focusing on empathy, clarity, and customer value, you can design prompts that make AI voice agents feel like genuine human agents during phone calls with every person. Whether you’re a real estate agency, a customer service provider, or any business leveraging an AI phone call platform, these tips will help you create seamless, engaging, and impactful customer interactions.
Remember, the goal isn’t just to complete the phone call—it’s to build trust, provide value, and leave a lasting positive impression. With solutions like Callease AI, businesses in Australia are already setting a benchmark for AI-powered calling. With the right prompts, you can ensure your AI phone agents deliver exceptional customer experiences while managing inbound and outbound calls efficiently.
